Question 1

How quickly will someone actually reply?

Accepted Answer

Within one business day, from a senior specialist rather than a shared sales queue. Support requests are triaged the same day, and urgent platform issues inside four hours.

Question 2

Which form should I use if I am not sure?

Accepted Answer

Pick the closest fit — the routing is internal, not a barrier. If you are commissioning work of any kind, use Brand or business. Everything reaches the same team either way.

Question 3

Do you work with brands outside India and Nepal?

Accepted Answer

Yes. Delivery runs from India and Nepal, and we work with brands across the UAE, UK, Europe, Singapore and North America. Pick your country in the form and we will match the time zone.

Question 4

Will you sign an NDA before I share details?

Accepted Answer

Always, on request. Send the enquiry without the sensitive parts, mention that you need an NDA, and we will have one across to you before the first call.

Question 5

What happens to the details I submit?

Accepted Answer

Your details are used only to answer this enquiry and are stored against a reference number so anyone picking it up has the full context. Write to business@excellentstars.in at any time to have them removed.

Question 6

I am a creator. Is there a cost to join?

Accepted Answer

No. Joining the creator network is free. We verify your profile and audience data, then brands pay platform fees when they book you — never the other way round.

Let’s build the thing that moves your number

Questions we get every week

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