
AI Support Agent for a SaaS Platform
A support team of nine was drowning in repetitive tickets. We automated the repetitive ones without degrading the hard ones.
- Client
- Northwind SaaS
- Industry
- B2B Software
- Duration
- 12 weeks
Every engagement below shipped to production. Read the brief, the approach and the numbers that followed.

A support team of nine was drowning in repetitive tickets. We automated the repetitive ones without degrading the hard ones.
Product EngineeringAurora Media · 2025
A two-sided marketplace connecting brands with verified creators, with contracting, escrow and payouts handled in-platform.
Growth MarketingLumen Retail · 2024
Organic and paid rebuilt around a single contribution-margin target instead of channel-level vanity metrics.
Product EngineeringMeridian Industrial · 2024
A fifteen-year-old on-premise ERP moved to a modular cloud platform without a single day of production downtime.
Growth MarketingVista Beverages · 2025
A six-week national launch built around one celebrity anchor and forty regional creators, measured on retail sell-through.
Tell us the outcome you need. We reply within one business day with a plan, a timeline and a price.
Practical playbooks on AI, product engineering, growth marketing and creator campaigns. One email a month, no filler.